How Can We Help You Today?
Find answers about products, personalization, processing, shipping, tracking, returns and payments. For additional help, email cs@meowwoofwear.com.
Answers for Pet Parents
Select a category or use the search box to find the information you need.
Try a shorter keyword or contact our support team for help.
Products & Materials
Information about our product collections.What products does Meow Woof Wear sell?+
We offer pet-inspired ornaments, suncatchers, blankets, tumblers and T-shirts for dog and cat lovers.
Are all products personalized?+
No. Some items use a pet photo, name or message, while other items are sold with a standard design. Review the product page before ordering.
Will printed colors match my screen exactly?+
Small differences can occur because screens, lighting, printing methods and materials display colors differently.
How do I choose the correct T-shirt size?+
Compare the size-chart measurements with a similar item you already own. Do not rely only on your usual size.
Personalization
Photos, names and custom product details.How do I personalize a product?+
Complete every required field on the product page before adding the item to your cart. You may need to upload a photo or enter a name, date or message.
What type of pet photo should I upload?+
- Use a clear, high-resolution image.
- Choose good lighting.
- Keep the pet in focus.
- Avoid screenshots, heavy filters and blurry images.
Can I change the customization after ordering?+
Contact us immediately. Changes are not guaranteed after production begins, so review spelling, photos and options carefully.
Will I receive a design preview?+
A preview is provided only when the product page specifically states that one is included.
Orders & Changes
Confirmation, edits and cancellation.How do I know whether my order was successful?+
An order confirmation is normally sent to the email or contact information entered at checkout. Check your spam folder if needed.
I entered the wrong shipping address. What should I do?+
Contact support immediately with your order number and complete correct address. Changes are not guaranteed after production or shipment begins.
Can I cancel my order?+
Contact us as soon as possible. Personalized orders generally cannot be canceled after production starts.
Why are items shipped separately?+
Different product types may be prepared at different facilities, so one order may arrive in multiple packages.
Processing & Shipping
Production and delivery estimates.How long does processing take?+
Processing depends on the product and personalization. Review the estimated dates shown on the product page and our Processing & Shipping Time page.
Are weekends included in business-day estimates?+
No. Business days normally exclude weekends and public holidays.
Are delivery dates guaranteed?+
No. Carrier delays, severe weather, holidays, production volume and incorrect address information may affect delivery.
Where can I read the complete shipping information?+
Visit our Processing & Shipping Time page.
Order Tracking
Tracking numbers and delivery updates.When will I receive my tracking number?+
Tracking is normally sent after production is completed and the package is prepared or accepted for shipment.
Why is tracking not updating?+
Allow 24-72 hours for the first carrier update. Scans may also be delayed during transit or peak periods.
Tracking says delivered, but I cannot find the package.+
- Check the mailbox, porch and safe locations.
- Ask household members and neighbors.
- Review carrier notes or delivery photos.
- Contact the carrier and then our support team if needed.
How can I track my order on the website?+
Visit the Track Your Order page and enter the requested information.
Returns & Refunds
Eligibility, damage and refunds.Can personalized products be returned?+
Personalized items are generally final sale unless they arrive damaged, defective or produced incorrectly by us.
What if my item arrives damaged or incorrect?+
Contact support promptly and include your order number, an explanation, clear photos or video, packaging and the shipping label.
How long does an approved refund take?+
Approved refunds are issued to the original payment method after review. Your bank may require additional time to display the funds.
Where can I read the full return policy?+
Read our complete Return & Refund Policy.
Payments & Promotions
Checkout, discounts and charges.When will my payment be charged?+
Payment is normally processed when checkout is completed and the order is submitted.
Why was my payment declined?+
Possible causes include incorrect billing details, insufficient funds or security restrictions from the card issuer.
Why did my discount code not work?+
- The code may have expired.
- The order may not meet the minimum requirement.
- The code may apply only to selected products.
- The promotion may not combine with another discount.
Is checkout secure?+
Payments are processed through the secure payment options displayed during checkout.
Track Your Order
View available tracking and delivery information.
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Review processing and estimated delivery times.
Read Policy -> ↩Returns & Refunds
Review eligibility before submitting a request.
Read Policy ->Still Have a Question?
Send our support team your order number and a clear explanation of the help you need.