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Email Our Support Team
Contact cs@meowwoofwear.com .
Return & Refund Policy
Shop With Confidence At Meow Woof Wear
We want you to love the products created for you and your furry family. If something is not right, contact us at cs@meowwoofwear.com . Please review the policy below before submitting a request.
7-Day Request Window
From confirmed delivery
Custom Item Rules
Personalized just for you
Damage Protection
Photos may be required
Customer Support
1–3 business days response
Important Information
Please Review Before Ordering
By placing an order with Meow Woof Wear, you agree to the policy and conditions shown on this page.
- Check whether the product is personalized or non-personalized before placing your order.
- Review all names, photos, spelling, colors, sizes and customization details carefully.
- Confirm your shipping address and contact information before checkout.
- Contact us before ordering if you need help choosing a size or customization option.
General Eligibility
Return & Exchange Conditions
Eligible return or exchange requests must be submitted within 7 days of confirmed delivery.
- The item must be unused, unworn, unwashed and free from odors, stains or pet hair.
- Original tags, labels and packaging must be included whenever applicable.
- The item must be returned in the same condition in which it was received.
- A return must be approved by our support team before it is shipped back.
Items returned without prior approval or in unacceptable
condition may be refused or only partially refunded.
Please Note
Personalized items are made specifically for your order.
Because these products cannot usually be resold, customized items are not eligible for return or refund due to a change of mind, incorrect size selection or incorrect information submitted by the customer. We will still support you if the item is defective, damaged or produced incorrectly by us.
A. Personalized Products
Custom Items Are Final Sale
Personalized products include items created using a customer’s pet photo, name, date, message, selected design or other custom information.
Returns cannot be accepted for:
- Change of mind after the order has entered production.
- Choosing the wrong size, color, design or product type.
- Typing an incorrect pet name, date, message or other detail.
- Uploading a low-quality, cropped or incorrect customer photo.
- Minor color differences caused by screen and print settings.
Recommendation: Review every customization
detail carefully before completing checkout.
B. Standard Products
Non-Personalized Returns
Standard products that have not been customized may qualify for return or exchange within the 7-day request window.
You may request:
- A size exchange, subject to availability.
- A return for refund if all eligibility conditions are met.
- An exchange for another standard product where available.
Return shipping:
For returns caused by a change of mind, incorrect size choice or personal preference, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.
If We Made a Mistake
Defective, Damaged or Incorrect Items
We will review the issue and provide an appropriate solution if the problem resulted from production or fulfillment.
- The item arrives with a manufacturing defect.
- The product was damaged during transportation.
- You received a different item from the one ordered.
- The personalization does not match the information you submitted at checkout.
Contact us within 72 hours of delivery and
include clear photos or video of the item, packaging and
shipping label.
Refund Information
How Refunds Are Processed
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
- Approved refunds are issued to the original payment method.
- Processing normally takes 3–7 business days after inspection.
- Your bank or payment provider may require additional time before the funds appear.
- Original shipping fees are not refunded unless the problem was caused by us.
We cannot issue a refund to a different card, account or
payment method.
Request Instructions
How to Request a Return, Exchange or Refund
Please provide complete information so our team can review your request as quickly as possible.
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Use a Clear Subject Line
Write: “Return/Refund Request – Order #XXXX”.
3
Include Order Evidence
Send your order number, explanation and clear photos or video where relevant.
4
Wait for Instructions
Our team normally responds within 1–3 business days with the next steps.
Return Shipping
Do Not Send Items Without Approval
Our support team will provide the appropriate instructions and return address after reviewing your request.
- Packages sent without approval may not be accepted.
- Customers should use a trackable shipping service for approved returns.
- Meow Woof Wear is not responsible for unauthorized return packages lost during transportation.
Final Notes
Additional Policy Conditions
- Submit all affected items from the same order in one request.
- Items marked “Final Sale” are not eligible for return unless defective or incorrect.
- Gift cards and promotional credits are not redeemable for cash.
- Refund eligibility is determined after reviewing the order, evidence and returned item where applicable.
Still Need Help With Your Order?
Contact our support team before returning an item. We will review your request and explain the appropriate next step.