To ensure fast production for custom-made items, your order begins processing shortly after purchase.
- Orders can be canceled or modified within 12 hours of being placed.
- After 12 hours, your order is locked for printing and can no longer be changed or canceled — except if the item arrives defective or incorrect.
For urgent assistance within this window, please email us at cs@meowwoofwear.com
To process your claim smoothly, please follow the steps below:
Step 1 — Take Photos
Take clear photos showing the issue (damage, wrong design, misprint, etc.). Claims without visual proof cannot be reviewed.
Step 2 — Contact Support
Email: cs@meowwoofwear.com
Include:
- Order number
- Photos of the issue
- Description of the problem
- Your preferred solution: Refund or Replacement
Step 3 — Claim Review Within 24–48 Hours
Our support team will review your claim carefully and respond within24–48 hourswith the solution
Once your claim is approved:
- Your replacement will be produced using our standard custom timeline
- A new tracking number will be emailed once shipped
- All updates sent directly to your inbox
➡️Please note: You may choose either a refund or a replacement per claim — not both.
Once your claim is approved:
- Refunds processed within 3–5 business days
- Banks may take 7–10 business days to post the funds
❗If funds do not appear after this period, please contact your bank/payment provider
Because items are custom-made, we cannot support:
- Change of mind
- No longer wanting the item
- Ordering wrong size/color
- Minor color differences due to screen settings
- Claims submitted after 7 days
- Packages undelivered due to customer’s incorrect address
If you're unsure or unhappy, please email us — 💛 We’ll always try our best to help: cs@meowwoofwear.com
If your package is:
📬 Lost or delivered incorrectly due to courier error. We will:
- 🚚 Resend the item FREE, or
- 💰 Issue a full refund
↩️ Returned to us due to customer entering the wrong address, we can reship it, but re-shipping fees will apply.
ColoradoCompany: Meow Woof Wear LL
USA Address: 1942 Broadway Ste, Boulder, CO, United States,
Customer Support: cs@meowwoofwear.com