RETURN & REFUND POLICY

At MeowWoofWear, every item is custom-made, so we’re unable to accept general returns or exchanges on personalized products - as every product is uniquely designed and handcrafted for the customer who ordered it. To ensure a smooth experience, we provide clear and transparent policies.

🛑 1. Product Cancellation Policy

To ensure fast production for custom-made items, your order begins processing shortly after purchase.

• Orders can be canceled or modified within 12 hours of being placed.

• After 12 hours, your order is locked for printing and can no longer be changed or canceled — except if the item arrives defective or incorrect.

For urgent assistance within this window, please email us at cs@meowwoofwear.com

💰 2. Refund & Replacement Policy

Our goal is to keep customers — not products. If anything goes wrong, we are always ready to help. ❤️

You are not required to return the item(s) in most cases. You are welcome to keep or discard them at your discretion.

We gladly offer a replacement or a refund — whichever you prefer, if:

• The item is defective, broken, or damaged

• The design, size, or variant does not match your order

• The print quality is significantly incorrect

⚠️ Please contact us within 7 days of delivery. Claims reported after this period may not be eligible.

📸 3. How to Submit a Claim

To process your claim smoothly, please follow the steps below:

Step 1 — Take Photos

Take clear photos showing the issue (damage, wrong design, misprint, etc.). Claims without visual proof cannot be reviewed.

Step 2 — Contact Support

Email: cs@meowwoofwear.com
Include:

• Order number

• Photos of the issue

• Description of the problem

• Your preferred solution: Refund or Replacement

Step 3 — Claim Review Within 24–48 Hours

Our support team will review your claim carefully and respond within 24–48 hours with the solution

🔁 4. Replacement Timeline

Once your claim is approved:

• Your replacement will be produced using our standard custom timeline

• A new tracking number will be emailed once shipped

• All updates sent directly to your inbox

➡️Please note: You may choose either a refund or a replacement per claim — not both.

💳 5. Refund Timeline

Once your claim is approved:

• Refunds processed within 3–5 business days

• Banks may take 7–10 business days to post the funds

❗If funds do not appear after this period, please contact your bank/payment provider

🚫 6. Cases Not Eligible for Refund/Replacement

Because items are custom-made, we cannot support:

• Change of mind

• No longer wanting the item

• Ordering wrong size/color

• Minor color differences due to screen settings

• Claims submitted after 7 days

• Packages undelivered due to customer’s incorrect address

If you're unsure or unhappy, please email us — 💛 We’ll always try our best to help: cs@meowwoofwear.com

📦 7. Shipping Issues

If your package is:

📬 Lost or delivered incorrectly due to courier error. We will:

• 🚚 Resend the item FREE, or

• 💰 Issue a full refund

↩️ Returned to us due to customer entering the wrong address, we can reship it, but re-shipping fees will apply.